FREQUENTLY ASKED QUESTIONS

FAQ's

Some frequently asked questions about my web design services.

How long will it take to build my website?

This can vary depending on how soon you can send me the content for your site (text,images,logo etc..). It will usually take from 2 - 4 weeks, depending on my work load give or take and the scope of your project. Clients not getting their website content to me in a timely fashion is what usually causes project delays.

Do you provide a web hosting service?

No i do not provide hosting however i can co-ordinate the services of a hosting company for you - which is part of my website package - I can even help setup your domain email addresses.

Are there any extra fees?

The only other fees that I charge are for website maintenance if required or if you require additional pages or features not originally built into the site - For the most part you will be able to edit your website on your own at no extra cost. Maintenance is charged at the current hourly rate. You will of course have domain registration and web hosting fees but these can vary depending on the provider.

Do you use templates?

All websites are built from scratch so no templates are used - that way you get a truly customized website. I do however utilize a mobile responsive framework that becomes the pro-forma for my designs.  I code in XHTML,CSS3,HTML5 features and I'm competent in PHP, jquery (javascript library) and SQL to the extent that i can produce robust, secure, user friendly & mobile responsive commercial websites. I keep abreast of current web based technologies.

What's the difference between a web designer and web developer?

For the most part a web designer works with the front end of a website - working on layout, graphics, styles and basically how your website will look. A web developer deals almost exclusively in code and programming languages and works on the back end functionality of a website. These days the lines between designer and developer have merged giving rise to what is known as a full-stack developer. I am equipped to work with both code & programming (technical aspects) and also design (functionality & asthetics) bringing these 2 disciplines together.

Can I update the content on my website myself?

Yes you can - All websites I build have a content management system which allows you to login and make changes to text content, upload images to a gallery, or upload PDF documents, newsletters & YouTube videos. Alternatively I am happy to update content for you if you prefer @ $60 per hour.

I have a really old static website can you update it?

Absolutely - I can revamp the old site and port it over to a modern, mobile responsive framework.  I can also add a content management system to it so you'll be able to make updates to the content yourself. This would essentially be deemed as a website re-design and be costed on a per project basis.

Do you support Wordpress and other opensource Content Management Systems?

CMS's  like Wordpress offer a lot of features and are overkill as far as the sites I build are concerned, so I don't use or support Wordpress. I do use a framework called Zurb Foundation which is a responsive front-end framework that integrates into my CMS. Many popular CMS's often require frequent security and software updates that can result in a website breaking or worse being hacked if it is not properly maintained or installed - not too good if your business depends on it! Also consider that while these CMS's claim they are easy to use - they more often than not, require extensive staff training in order to properly use them which doesn't come cheap.

I live in another state, can you still build a website for me?

I only operate within the Canberra ACT region as this allows me to work very closely with my clients in person and is more conductive to business.

Why can't I find my site on google?

There can be many reasons for this, try typing in your business name into google search - if it appears in the search results your page has been indexed. If you typed in keywords for your business in a local search and can't see your site within the first 3 pages it may mean you will have to wait a bit longer for my SEO efforts to kick in, this is quite normal for new websites and can take a good 3 months to see real results. I don't guarantee any particular results in search engines.

Can I sell stuff on websites you build?

Currently I don't build e-commerce websites (online stores) the sites I build are for businesses that are more services orientated.

Can you redesign my current website?

Yes I can providing the scope of the project is not too complex. In most cases if its a very old site I would simply design a new one to replace it with.

What if I'm not happy with the proposed design?

While every effort is made to create a quality website I understand that not all clients will be satisfied with my work and that's perfectly ok. If your still not happy with how your website will look or function after the third revision then it's perfectly ok to part ways. The deposit is non refundable except under special circumstances, please see Terms & Conditions.